Do you possess strong writing and communication skills? Are you passionate about empowering and supporting clients with world class service? Do you thrive at multi-tasking within a fast-paced environment?

If you answered yes to these, then we would love to speak to you about growing with our organization!

Job Summary: The Account Coordinator proactively manages client accounts and builds client relationships. As a primary day-to-day contact, you work closely with Vya team members to ensure client needs are fulfilled.

Job Type: Full-Time

Reporting to: Client Success Manager

Essential Functions and Responsibilities:

• Manage and provide account management services to ensure the client’s success with our existing marketing and campaign projects.
• Build and manage day-to-day account relationships to build trust and loyalty with clients to increase customer retention, growth, and spending.
• Manage project timelines to ensure product quality and on-time delivery.
• Provide demonstrations to existing clients to educate them on systems and service offerings.
• Create and facilitate trainings for all levels of client hierarchy to increase understanding of system functionality and product availability.
• Coordinates with internal teams (Production, Creative, Data, Tech) to deliver client work accurately and on time.
• Owns execution details including schedules, timelines, documentation, and delivery accuracy.
• Updates project management system tools to ensure accurate project tracking.
• Ability to identify key trigger terms and signals that indicate opportunities to introduce additional capabilities or solutions and/or bring to Sales’ attention.
• Monitor site support for clients to facilitate the use of systems and service offerings.

Qualifications:

• Minimum 3 years equivalent customer service experience; required.
• Intermediate knowledge of Microsoft Excel; required.
• Demonstrated success at managing projects within client accounts; required.
• Technologically savvy with the ability to quickly learn and navigate multiple systems and platforms.
• Strong verbal and written communication skills; required.
• Associate or bachelor’s degree in marketing, liberal arts, business; preferred.
• Experience in software services supporting clients with marketing initiatives; a plus.
• * Sales is NOT required within this role.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance